Introduction

This policy outlines the terms and conditions related to the cancellation of your subscription and our (Optimised AI Limited, registered no. 16657950) refund policy. This policy is an integral part of our Terms of Service.

1. Cancellation of Subscription

You may cancel your subscription at any time through your account settings on the platform. The specific steps for cancellation will be outlined within your account dashboard.

Cancellation Timing

• If you cancel your subscription before your next scheduled Billing Date, your cancellation will be effective immediately, and you will not be charged for the subsequent billing period.

• If you cancel your subscription on or after your Billing Date, you will be charged for that month's subscription fee, and your cancellation will become effective at the end of that current paid billing cycle. You will continue to have access to our services until the end of your then-current paid period.

2. Refunds

Exceptional Circumstances

In extremely limited and exceptional circumstances, we may, at our discretion, consider providing a credit or other form of resolution. Any such decision will be made on a case-by-case basis. To request consideration under such circumstances, you must contact our customer support team within 7 days of the charge in question, providing detailed and compelling reasons for your request. Please note that a response or consideration does not guarantee any form of refund or credit.

Service Unavailability

In the event of a prolonged and significant unavailability of the services due to reasons within our direct control, we may, at our sole discretion, offer a pro-rata credit for the period of significant unavailability.

3. Changes to this Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. We will notify users of any material changes via email or through our platform. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

4. Contact Us

If you have any questions about our Refund and Cancellation Policies, please contact us.